Customer Service Executive💰 €30,000 – €37,500 (DOE)

The Opportunity

We are recruiting on behalf of a well-established and growing business operating within the kitchen, bespoke joinery, and fit-out sector, delivering projects across both residential and commercial markets.

Due to continued growth, they are seeking a Customer Service Executive to take ownership of the customer journey — ensuring a seamless experience from initial order through to final installation and sign-off.

This is a critical, detail-driven rolethat sits at the intersection of clients, fitters, and internal teams.

The Role

You will act as the primary point of contact for clients throughout the full lifecycle of their project, ensuring clear communication, accurate documentation, and efficient coordination at every stage.

This role requires someone who can manage multiple moving parts simultaneously, maintain high standards of organisation, and ensure that both customer expectations and operational deadlines are consistently met.

Key Responsibilities

Client & Project Management

  • Act as the main liaison between clients and installation teams, ensuring clear and consistent communication

  • Guide customers through the full kitchen/joinery journey, from order confirmation to final installation

  • Manage expectations and provide timely updates on project progress

Coordination with Fitters & Internal Teams

  • Work closely with fitters on a daily basis to coordinate schedules, resolve issues, and track progress

  • Ensure all project requirements are clearly communicated and executed on-site

  • Proactively identify and address potential delays or challenges

Procurement & Order Management

  • Assist with procurement of materials and components, ensuring accuracy and timeliness

  • Track orders and ensure all materials are available in line with installation schedules

Documentation & Reporting

  • Ensure all project documentation is accurate, up to date, and fully signed off

  • Prepare and deliver regular reports for clients, stakeholders, and shareholders

  • Maintain detailed records across all stages of each project

Customer Service & Issue Resolution

  • Handle any customer queries or issues in a professional and solution-focused manner

  • Take ownership of problems and ensure they are resolved efficiently

  • Maintain a consistently high standard of customer care and communication

Requirements

  • Proven experience in a customer service, coordination, or administrative role

  • Strong organisational skills with the ability to manage multiple projects simultaneously

  • Excellent communication skills — fluent English essential

  • High level of IT proficiency(reporting, documentation, systems)

  • Ability to work in a fast-paced, deadline-driven environment

  • Strong attention to detail and accuracy

  • Experience within kitchens, construction, or a similar industry is a distinct advantage

What We’re Looking For

  • A highly organised and structured individual who thrives on keeping things running smoothly

  • Someone who is proactive, not reactive— spotting problems before they escalate

  • Comfortable dealing with both clients and on-site teams daily

  • A person who takes full ownership of their workload and responsibilities

What’s on Offer

  • €30,000 – €37,500 depending on experience

  • Long-term opportunity within a growing and ambitious business

  • A key role with real responsibility and visibility across projects

  • Exposure to both residential and commercial fit-out work

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